One workspace for customer conversations
Unified Inboxbuilt around your customer journey.
Bring automated and human conversations into a shared workspace with ownership, context and collaboration.
Business value
Why teams use Unified Inbox
Shared conversation visibility
Clear ownership
Smoother handover
Better team coordination
Product capabilities
What it can include
Agent workspace
Assignment and routing
Internal notes
Customer context
Tags and queues
Team analytics
Typical use cases
01Customer support
02Sales enquiries
03Bot escalation
04Multi-agent operations
Connects with
WhatsAppAI ChatbotsCRMHelpdesk
See the right workflow for your business
Explore Unified Inbox with your own use case.
We'll focus the conversation on your customer journey, systems and operational goals—not a generic product tour.
Request a focused demo